Last updated - 31st January 2022
UK Web Media Ltd (company number 04388827) is the data controller in relation to the Services and personal data collected on our site. UK Web Media Ltd are also a Data Processor in relation to Sky Team sales conducted through our Contact centre. Our registered address is The Ridge, Chartway Street, East Sutton, Maidstone, Kent, ME17 3JB. UK Web Media Ltd. is part of the Comparison Technologies group of companies. If you want to know more about the Comparison Technologies Group of Companies and its brands, you can find out more at www.comparisontech.com.
1. What personal information do we collect?
1.2 Once you begin to use our site, we will collect your Internet Protocol (IP) address; this may be processed at a later date if we are asked to investigate fraudulent activity on our site.
1.3 When contacting our Comparison and/or Sky Team contact centres, we may request specific personal data needed to provide the Service; this may include:
Date of Birth
Current and Previous Address History
Direct Debit Details
Card Payment Details (Only if an upfront payment is required)
New Provider Account Number
Security Information (such as Mother's Maiden Name or New Account Password)
Plan Details (Product Taken, Payment Amounts, Contract Length etc.)
1.4 In the event that you wish to Contact us, you can complete the contact form found on our website, we will collect your email address in order to correspond with you regarding your query.
2. How do you use my Personal Data?
2.1 If you have placed an order through our Service (Website or Contact Centre) we will process your personal data to support that process; our lawful basis for processing your data is 'performance of a contract' with you. We are unable to provide our Service if you choose not to provide your data. Your contact details are collected so that Telecomshelpline and your new Provider can contact you about your order.
2.1.1 We work closely with some third party services, for example our Business Partners whom we provide our Comparison Tool/API service to, and may receive your data from them for the purpose of switching providers. We also provide Offline switching support via our Contact Centre and may receive your data to fulfil the contractual obligations we have in place with our Business Partner(s).
2.2 If you request to be kept informed of services that we offer your data may be used for marketing purposes by all divisions of Comparison Technologies (including but not limited to, Energy Switching and Home Digital Services). If you have used the service through a third party, we will share contact details with them, or their marketing partners and agencies in line with their normal practice.
2.2.1 As part of our continued service and commitment to you, we may contact you near the first anniversary of your last switch in order to provide you with updated quotes for your renewal. We may also contact you on a regular (e.g. quarterly) basis after the first anniversary of your last switch, if you have not re-switched, in order to keep you informed with updated quotes. We will use the information that we hold about you to search quotes from the websites of our partners and us. You can opt out of this at any time by email to email@example.com.
2.2.2 To fulfil the contractual obligations that we have with some of our Business Partners, we may extend the processing activities outlined in 2.2.1 to Data Subjects that have used our service through our relationship with those Business Partners.
2.3 Should you contact us for assistance or to raise a complaint, we will use the details provided to contact you to assist further.
2.4 UK Web Media Ltd will also retain usage data, such as browser type, browser version, unique device identifiers and other diagnostic data, for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security, or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
2.5 We may monitor calls to provide customer service support, and for training and quality purposes; this helps us improve the service we provide. UK Web Media may disclose and use anonymised customer data collected during our interactions with you for the purpose of internal business administration and analysis, completing any transaction you are undertaking with us, providing any goods or services to you, associated administration, or obtaining professional advice. We may need to pass your data to our agents and service providers, which may involve passing your data outside of the European Economic Area; we have appropriate safeguards in place for when that happens, which include using appropriate contractual clauses and ensuring that the third party is appropriately accredited to process personal data safely. By using our Service you are also agreeing to the use of personal information by UK Web Media Ltd and regulatory/governing bodies for the purpose of compliance monitoring.
2.6 Processing is also carried out for the purpose of 'legitimate interests' pursued by us, or our agents and service providers, utilising the least amount of personal data necessary for the particular task.
2.7 If you enter a contest or another promotion, we will use the data so that we can administer the contest, or promotion, and notify any winners.
2.8 We do not carry out automated decision making.
3. Who do you share my Data with?
3.1 In order to meet the Contractual Agreement that you may have entered into with us, we will pass your Data to your selected provider for them to fulfil your selected order.
3.2 We may employ third party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analysing how our Service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
3.3 We will not rent, trade, or sell your data to others.
3.4 If UK Web Media Ltd is involved in a merger, acquisition, or asset sale, your personal data may be transferred.
4. How long do you store my Data for?
4.1 UK Web Media Ltd outlines in its Data Retention Policy that Data will be stored securely for up to 7 years to comply with our contractual and financial requirements.
5.1 Our Service does not address anyone under the age of 18.
5.2 We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent, or guardian, and you are aware that your Child has provided us with Personal Data please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
6. Google Analytics
6.1 Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
6.3 For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
7.2 Cookies are files with a small amount of data which may include an anonymous unique identifier; they ask permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic, or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept, or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
7.3 Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
7.4 Other tracking technologies are also used such as beacons, tags and scripts to collect and track information, and to improve and analyse our Service.
Further information about cookies, web beacons and tags can be found at http://www.allaboutcookies.org
8.1 The security of information about you is very important to us, however no data transmission over the internet, or method of electronic storage is 100% secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk. Sensitive information, for example your security information and credit card details, is encrypted to minimise the risk of interception during transit.
8.2We have security procedures in place to protect the loss, misuse, or alteration of information under our control. We have security measures in place to protect its user database and access to this database is restricted. All information collected, or processed via the website is encrypted to make it secure, inaccessible, and unrecognisable to any third parties.
8.3 We have put procedures in place to deal with any suspected personal data breaches and will notify you and the supervisory authority of a breach where we are legally required to do so.
9. Your Rights
9.1 You have the right to request access to your data; have it amended if it is not correct; place restrictions on, or object to its processing; request erasure of your data; and have the right to data portability (provided in a format which other companies are able to use). If requesting any of the above please state the service you used (Home services in this case) and provide in writing, or by email to firstname.lastname@example.org.
9.2 Please note that we may ask you to verify your identity before responding to such requests.
9.3 If you opt into marketing permission, you have the right to change your mind at any time; you can do so by emailing us at email@example.com.
9.4 You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues. If you have a concern we would appreciate the opportunity to deal it before you approach the ICO and request that you contact us in the first instance.
9.5 The Information Commissioners Office; Wycliffe House, Water Lane, Wilmslow, SK9 5AF, or call: 0303 123 1113 or online at https://ico.org.uk/make-a-complaint/